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REFUND & CANCELLATION

Return, Cancellation, Replacement & Refund Policy
You Can Initiate A Return/Cancellation Process For A Product That Is Not Included On The Non-Returnable List And If You Have Received:
AN INCORRECT PRODUCT (IF THE PRODUCT HAS NOT BEEN USED, INCLUDES ALL TAGS AND IN ORIGINAL UNDAMAGED PACKAGING).
A DAMAGED/FLAWED PRODUCT (FOR ELECTRONICS, OPEN PRODUCTS WILL BE ACCEPTED IF DIFFERENT FROM DESCRIPTION OR PICTURE DISPLAYED AND INCLUDES ALL TAGS AND IN ORIGINAL UNDAMAGED PACKAGING).
IN THE EVENT THAT YOU NEED TO RETURN YOUR ITEM FOR ANY REASON, WE WILL ONLY ACCEPT A RETURN UNDER CERTAIN CONDITIONS:
THE PRODUCTS ARE IN THEIR ORIGINAL RETAIL PACKAGING (SEALED/CLOSED BOX) AND ARE NOT DAMAGED OR TAMPERED IN ANY CONDITION. THE SEAL OF THE ITEM NEEDS TO BE IN AN INTACT CONDITION.
FOR WATCHES, THE PRODUCT NEEDS TO BE IN ORIGINAL PACKAGING AND HAVE ALL THE ORIGINAL TAGS.
FOR ALL OTHER PRODUCTS, RETURNS ARE ACCEPTED IF THE PRODUCT IS IN UNDAMAGED ORIGINAL PACKAGING, AND INCLUDES ALL ACCESSORIES.
IF THE PACKAGING HAS MINOR SOILING OR IS OPENED AND PRODUCT NOT DEFECTIVE, UNUSED, NO VISIBLE SCRATCHES OR MARKS OBSERVED, A RE-STOCKING FEE OF 25 PERCENT WILL BE DEDUCTED WHILE MAKING EXCHANGE/REFUND.
YOU HAVE A RIGHT TO RETURN A PRODUCT WITHIN TEN (10) DAYS OF RECEIPT O
F SHIPMENT.
NON-RETURNABLE PRODUCTS.

PRODUCTS THAT HAVE BEEN USED OR DAMAGED BY YOU OR ARE NOT IN THE SAME CONDITION AS YOU RECEIVED THEM;
ANY CONSUMABLE PRODUCT WHICH HAS BEEN USED OR INSTALLED;
PRODUCTS WITH TAMPERED OR MISSING SERIAL NUMBERS
REFUND PROCEDURE

WE WILL ISSUE A REFUND TO YOU DEPENDING ON THE METHOD YOU USED FOR PAYMENT, AS FOLLOWS:

IF YOU PAID BY CREDIT/DEBIT CARD – REFUNDS WILL BE DONE ONLY THROUGH THE ORIGINAL MODE OF PAYMENT.
IF YOU PAID BY COD, WE WILL ISSUE A REFUND TO YOUR WALLET/BANK TRANSFER;
CONTACTING US: FOR MORE INFORMATION, CHECK OUT OUR TERMS OF SALE, EMAIL OUR SUPPORT TEAM ON SUPPORT@AKASST.COM OR CALL US AT +00971 (04) 3917861

TERMS AND CONDITION
TERMS OF USE

ANY DISPUTE OR CLAIM ARISING OUT OF OR IN CONNECTION WITH THIS WEBSITE SHALL BE GOVERNED AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF UAE.
UNITED ARAB OF EMIRATES IS OUR COUNTRY OF DOMICILE.
MINORS UNDER THE AGE OF 18 SHALL ARE PROHIBITED TO REGISTER AS A USER OF THIS WEBSITE AND ARE NOT ALLOWED TO TRANSACT OR USE THE WEBSITE.
IF YOU MAKE A PAYMENT FOR OUR PRODUCTS OR SERVICES ON OUR WEBSITE, THE DETAILS YOU ARE ASKED TO SUBMIT WILL BE PROVIDED DIRECTLY TO OUR PAYMENT PROVIDER VIA A SECURED CONNECTION.
THE CARDHOLDER MUST RETAIN A COPY OF TRANSACTION RECORDS AND MERCHANT POLICIES AND RULES.
WE ACCEPT PAYMENTS ONLINE USING VISA AND MASTERCARD CREDIT/DEBIT CARD IN AED (OR ANY OTHER CURRENCIES).
DELIVERY/SHIPMENT POLICY

HOW MUCH EACH SHIPPING WILL COST THE CUSTOMER?
PLEASE NOTE THAT OUR STANDARD SHIPPING COST IS 25 AED TO UAE AND 20 AED TO KSA. OMAN, SHIPPING COST MAY VARY DEPENDING ON PROMOTIONS.

HOW LONG EACH SHIPPING WILL TYPICALLY TAKE?
ITEMS ARE TO BE DELIVERED WITHIN APPROXIMATELY 48 HOURS IN DUBAI AND WITHIN 3 TO 5 WORKING DAYS IN OTHER CITIES. PLEASE NOTE THAT SHIPMENTS TO KSA MAY TAKE UP TO 7 WORKING DAYS.

HOW LONG THE HANDLING TIME WILL BE BETWEEN WHEN AN ORDER IS PLACED AND WHEN IT GETS SHIPPED?
HANDELING TIME WILL BE BETWEEN 24 TO 48 HOURS AND MAY TAKE UP TO 5 WORKING DAYS FOR ORDERS MADE THROUGH MARKETPLACE SELLERS.

AKASST WILL NOT DEAL OR PROVIDE ANY SERVICES OR PRODUCTS TO ANY OF OFAC (OFFICE OF FOREIGN ASSETS CONTROL) SANCTIONS COUNTRIES IN ACCORDANCE WITH THE LAW OF UAE.
MULTIPLE TRANSACTIONS MAY RESULT IN MULTIPLE POSTINGS TO THE CARDHOLDER’S MONTHLY STATEMENT.

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